VPS Control Panel Issues

I am having issues with one of my VPS used for a forum. This node always got a problem. Its Control Panel is not even accessible. I have already opened a ticket with helpdesk but even after more than 24 hours (ticket opened - 12/03/2012 04:19, last checked 12/04/2012 17:16), the issue has not been resolved. Is their helpdesk truly 27/7?

The VPS is not even accessible through SSH. If I can, then I should have not opened a ticket anymore. I plan to move this into a new server but I do not a backup of the latest database. Thus I am still under the mercy of the helpdesk people.

When I will be able to get a solution? I don't really know.

A Filipino Engineer, Registered Professional Engineer of Queensland (RPEQ) - Australia and Professional Electrical Engineer (PEE) - Philippines with extensive experience in concept select, front-end engineering, HV & LV detail design, construction and commissioning of Hazardous and Non-Hazardous Area electrical installations in water and waste water pipeline and pumping facilities, offshore platforms, hydrocarbon process plants and pipelines including related facilities. Hazardous area classification and design certification (UEENEEM015B, UEENEEM016B, UEENEEM017B).